About the assessment
- Has an assessment of need been completed, and can we have the outcome in writing?
- Who carried it out, and when?
- What was recorded about the mornings and evenings specifically?
About the hours
- How many hours have been approved, and across how many visits?
- What tasks are the hours intended to cover?
- How do we request a review if the hours are not enough?
About timing
- Is the service waiting to start, and what does that mean in practice for us?
- Who is our named contact if things get worse before it starts?
- Will the service be delivered by HSE staff or an approved provider?
About continuity
- Will it be the same carer, and what happens when they are on leave?
- Is there a number to ring if a visit is missed?
A note on waiting lists
Aggregate waiting-list figures describe pressure on a system. They cannot tell you when one person's service will start. Ask about the individual case rather than the national picture.
Sources
- Health Service Executive (HSE) — Home Support Service
Open the official source
This guide is general information, not medical, legal or financial advice.